Help center
How can we help?
Answers to the questions renters and agencies ask most.
What do I need to book a car?
A RentDrive account with a verified phone number, and a photo of your driver’s license uploaded in your account. You only do this once.
How do I pay?
After you reserve, you’re sent to Chapa’s secure checkout, where you can pay with Telebirr, CBE Birr, HelloCash, bank transfer or card. RentDrive never sees your card or wallet PIN.
How long is a car held for me?
15 minutes from the moment you reserve. If payment doesn’t complete in that time the hold lapses and the car becomes available again. If you paid after it lapsed, the money is refunded automatically.
Some cars say “Request to book”. What does that mean?
That agency confirms each booking personally after you pay. If they decline, you get a full refund.
How do cancellations and refunds work?
Each agency sets a free-cancellation window (shown on the car’s page). Cancel before it and you get everything back; after it, you get the percentage in the agency’s policy. Once you’ve collected the car a booking can’t be cancelled. If the agency cancels or declines, you’re always refunded in full. Refunds go back to the original payment method.
What happens at pick-up and return?
One side records the car’s odometer, fuel level and photos in the app, and the other side confirms the same report. If nobody responds within 24 hours, the report is accepted automatically, and you can still open a dispute.
Something went wrong with my rental.
Open a dispute from the booking page. Our team reviews the condition reports and messages from both sides, and can refund you or hold the agency’s payout while it’s resolved.
I can't remember a password.
There isn't one. Sign in with your phone number and we'll text you a one-time code — no password to remember or reset.